Frequently Asked Questions
Everything you need to know about shopping with Local Neighbours Carmel
What is your shipping policy for local and national orders?
We offer standard shipping across the United States, with local delivery options available for our Carmel-by-the-Sea neighbors. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package departs.
Can I return an item if it doesn't fit?
Yes, we accept returns on unworn items with original tags attached within 30 days of purchase. Please note that certain seasonal sale items may be marked as final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since we curate collections from various boutique designers, we also include 'fit notes' in the description to tell you if an item runs small, large, or true to size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Are your clothing items ethically sourced?
At Local Neighbours Carmel, we prioritize partnerships with brands that value sustainable practices and fair labor. We strive to provide high-quality pieces that are built to last, reducing the impact of fast fashion.
Do you offer gift wrapping for special occasions?
Absolutely. You can select the 'Gift Wrap' option at checkout, and we will package your items in our signature boutique box with a personalized note of your choice.